Refund Policy
Effective Date: January 10, 2025
At Bondi Fairway, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, our refund policy outlines the conditions and procedures for requesting a return or refund.
1. Eligibility for Refunds
We accept returns and process refunds under the following conditions:
- The product must be unused, in its original condition, and in the original packaging.
- The refund request must be made within 30 days of the delivery date.
- Proof of purchase (e.g., receipt, order confirmation email) is required.
2. Non-Refundable Items
Refunds cannot be issued for:
- Products that show signs of use, damage, or wear and tear not caused by shipping or manufacturing defects.
- Clearance or sale items (unless they are defective).
- Digital or personalized products, if applicable.
3. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of delivery at support@bondifairway.com with:
- A description of the issue.
- Photos of the damaged or defective product.
- Proof of purchase.
We will evaluate the issue and offer a replacement, repair, or refund as appropriate.
4. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or we made an error in your order.
We recommend using a trackable shipping service for returns to ensure your item reaches us.
5. Processing Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method.
- Please allow 7-10 business days for the refund to appear on your account, depending on your payment provider.
6. How to Initiate a Refund
To request a refund, please contact us at support@bondifairway.com with:
- Your order number.
- Details about the product and reason for the return.
Our support team will provide instructions on how to proceed with the return.
7. Contact Us
If you have any questions about this Refund Policy or need assistance, please reach out to us at:
Email: support@bondifairway.com